Company: AnyDay Heating & Cooling
Location: Raleigh and Durham, NC Areas
Position Overview:
We are hiring a Residential HVAC Service Manager to lead, coach, and develop our service technicians while driving department performance. This is a hands-on leadership role. You will be in the field, in the numbers, and in your team’s development every day. Your mission is simple: Improve technician performance.
Key Responsibilities:
- Lead and manage residential HVAC service technicians
- Conduct ride-alongs and provide real-time, in-field coaching
- Review service tickets for quality, pricing, and opportunities
- Drive department KPIs: revenue, average ticket, conversion rates
- Ensure high-quality customer experience on every call
- Work closely with dispatch to maximize efficiency and capacity
- Train and develop technicians in both technical and communication skills
- Hold team members accountable to performance standards
Required Qualifications:
- Proven leadership or management experience
- Strong ability to coach, develop, and hold people accountable
- Excellent communication and problem-solving skills
- Valid driver’s license
Preferred Qualifications
- HVAC service management or residential HVAC experience
- Strong understanding of data and performance metrics (KPIs, revenue, conversion, average ticket)
- Driven, self-motivated leader with a results-oriented mindset
- College education or equivalent professional experience
- Experience using ServiceTitan or similar CRM systems
We are Looking for a Leader Who:
- Knows how to develop technicians—not just manage them
- Is comfortable in the field of coaching and training
- Understands performance metrics and how to improve them
- Can build trust while holding a high standard
- Whether you come from HVAC or another performance-driven industry, if you can lead people and drive results, we’ll train the rest.
Equal Employment Opportunity AnyDay Heating & Cooling is committed to a diverse and inclusive workforce. We are an equal opportunity employer and make hiring decisions based on qualifications, merit, and business needs, in full compliance with all federal and North Carolina employment laws.
Job Type: Full-time
Pay: From $100,000 per year
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off Tuition reimbursement
- Vision insurance
License/Certification:
- Driver’s License (Required)
