Company: AnyDay Heating & Cooling
Location: Raleigh and Durham, NC Areas
Position Overview:
AnyDay Heating & Cooling is seeking a seasoned Residential Service Manager with a proven track record in HVAC service management and customer satisfaction. This role requires strong operational oversight, team leadership, and a commitment to delivering exceptional residential HVAC services. If you’re driven by a dedication to excellence, have a passion for leading teams, and are well-versed in the HVAC industry, we encourage you to apply!
Key Responsibilities:
- Team Supervision & Development: Lead, train, and coach a team of service technicians and advisors, ensuring they have the skills and motivation to deliver top-notch service.
- Operational Leadership: Direct daily service operations, including scheduling, dispatch, field supervision, and customer escalations, to ensure efficiency and effectiveness.
- Customer Experience Management: Implement customer service standards that align with AnyDay Heating & Cooling’s commitment to satisfaction; resolve escalations promptly and professionally.
- Quality Control & Safety Compliance: Uphold and enforce high standards of quality control and safety in all service operations, including compliance with OSHA and other regulatory requirements.
- Budget & Resource Management: Manage departmental budgets and resources, optimizing labor hours, materials, and inventory to control costs while ensuring high-quality service.
- Performance Metrics & Reporting: Track and analyze KPIs, including response times, customer satisfaction scores, and technician productivity; report findings to leadership to drive continuous improvement.
Qualifications:
- Experience: 5+ years in a management or supervisory role in the HVAC or a related home services field; experience managing field technicians is essential.
- Technical Skills: Strong knowledge of HVAC systems and service industry practices; familiarity with compliance standards and industry certifications.
- Education: High school diploma or equivalent required; a bachelor’s degree in business or a technical field related to HVAC is preferred.
- Certifications: HVAC-related certifications (such as EPA 608) are highly desirable.
- Technology Proficiency: Proficiency in Microsoft Office, CRM systems, and HVAC-specific software for scheduling, inventory, and reporting.
- Driver’s License: Valid driver’s license with a clean driving record is required.
Skills and Competencies:
- Leadership & People Management: Strong ability to lead, motivate, and develop a team with a hands-on approach.
- Customer Service Focus: Strong customer-oriented mindset, with proven ability to manage challenging situations and ensure client satisfaction.
- Problem-Solving & Decision-Making: Excellent troubleshooting skills; able to make effective decisions in a fast-paced environment.
- Organizational Skills: Exceptional time management and organizational skills, with attention to detail and a proactive approach.
- Communication Skills: Excellent verbal and written communication skills, with the ability to effectively collaborate across departments.
Compensation & Benefits:
- Salary: $65,000 – $75,000 per year, with potential performance-based incentives.
- Health Benefits: 50% company-paid health insurance, plus free dental and vision coverage.
- Additional Perks: Company vehicle, access to professional development, ongoing training, and support from a performance coach to aid in growth.
Equal Employment Opportunity AnyDay Heating & Cooling is committed to a diverse and inclusive workforce. We are an equal opportunity employer and make hiring decisions based on qualifications, merit, and business needs, in full compliance with all federal and North Carolina employment laws.
Job Type: Full-time
Pay: $65,000.00 – $75,000.00 per year
Benefits:
- 401(k) matching
- Employee discount
- Life insurance
- Professional development assistance
Experience:
- Microsoft Office: 1 year (Required)
- Customer service: 5 years (Required)
License/Certification:
- Driver’s License (Required)
Ability to Relocate:
- Garner, NC 27529: Relocate before starting work (Required)
