Call Center Manager
Company: AnyDay Heating & Cooling
Location: Garner, NC
Who Are We?
“Your Indoor Comfort, Our Everyday Mission!”
At AnyDay Heating and Cooling, we don’t just provide top-tier HVAC services—we create memorable customer experiences with every call and service visit. Based in Garner, NC, we’ve built our reputation on responsiveness, craftsmanship, and genuine care for our customers and team. We’re growing fast and looking for people who want to grow with us.
If you’re a driven professional who leads with empathy, loves technology, and thrives in a fast-paced environment, we want to hear from you!
Why Join the AnyDay Team?
- Competitive Pay: $24.00–$26.00/hour (based on experience)
- Health Insurance
- Paid Time Off
- Positive, Team-Centered Culture
- Modern Office with the Tools You Need to Succeed
- Ongoing Training & Professional Development
- Opportunity to Shape the Future of a Growing Company
- Direct Impact: Your work drives our customer experience and company success
About the Role
We’re looking for a Call Center Manager to lead our dynamic customer service and dispatch team. You’ll be responsible for overseeing call volume, optimizing sales conversions, and using innovative tools (including AI) to elevate team performance and customer satisfaction.
You’ll succeed in this role if you’re organized, strategic, tech-savvy, and genuinely passionate about people—both customers and your team.
What You’ll Do:
- Lead the call center and dispatch teams with energy and direction
- Develop and implement inbound/outbound call strategies to maximize appointments and sales conversions
- Train and coach team members on call conversion, customer empathy, and effective communication
- Manage daily dispatch operations and ensure optimal technician-job assignments
- Refine and roll out compelling call scripts that increase bookings
- Monitor staff performance and provide constructive, actionable feedback
- Resolve customer issues swiftly and positively
- Oversee all lead generation platforms (Hatch, Google LSA, Thumbtack, Web Forms, Service Direct)
- Coordinate with marketing team on 3-day board status and promotional efforts
- Track KPIs and prepare reports for leadership
- Stay on top of industry trends and customer expectations
- Ensure adequate staffing to meet seasonal fluctuations
- Leverage AI and emerging technologies to boost team performance and efficiency
Skills & Qualifications:
- 3+ years of experience in customer service or call center leadership (required)
- Experience with call center technology platforms (preferred)
- 5+ years of experience with Microsoft Office Suite (preferred)
- A growth mindset and hunger for innovation
- Strong leadership skills rooted in patience, empathy, and professionalism
- Excellent verbal and written communication skills
- Ability to inspire, organize, and drive a team to achieve goals
- Comfort learning and applying AI tools and evolving technologies
- Strong analytical and reporting skills
- No college degree required—just a passion for excellence and results
Compensation & Benefits:
- Job Type: Full-time
- Salary: $24.00–$26.00 per hour
- Schedule: Monday to Friday with occasional on-call responsibilities
- Remote Work: Not available – in-office role based in Garner, NC
- Health Benefits
- Paid Time Off
- Paid Holidays
Schedule:
- Monday to Friday
- Weekends as needed
Ability to Relocate:
- Garner, NC 27529: Relocate before starting work (Required)
Work Location:
- In person, Garner, NC 27529
We encourage all qualified applicants to apply—including experienced professionals reentering the workforce and those with a criminal record. If you’re ready to be part of a fast-growing, people-first company, let’s talk!
Employment Opportunity AnyDay Heating & Cooling is committed to a diverse and inclusive workforce. We are an equal opportunity employer and make hiring decisions based on qualifications, merit, and business needs, in full compliance with all federal and North Carolina employment laws.
